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Our Insights Director, Eva Vandenberge recently attended the annual ESOMAR Congress and in this interview, she shares her insights.

This annual event by the global association for market research and insights offers researchers and consultants from all over the world the chance to connect and discover the latest trends and innovations in their industry. More than 1,000 people from 78 countries attended this year’s congress in Athens and boobook’s Insights Director, Eva Vandenberge, was one of them. With over 135 speakers, choosing which sessions to attend was a daunting task, but judging by the insights and reflections she shares with you today, she mastered it gracefully.

It was not the first time you attended the congress. What keeps you coming back?

“Nowhere else do you get such a comprehensive image of the current state of affairs in market research and a glimpse into its future. The presentations from the industry's top minds are inspiring, and the informal conversations with researchers from all over the world are fascinating. While listening to their insights, success stories and challenges I get so many new ideas to help our clients even better with their business questions. The industry has been rapidly evolving since the arrival of AI. It is important to keep track of the developments and discover whether new technologies and tools can help us gain better and more reliable customer insights.”

Before we dive deeper into the AI topic: were there any activities you particularly enjoyed?

“I appreciated that ESOMAR organised the YES Awards: a global competition that allows young research professionals to share their - often refreshing - ideas with the public. From all the pitches submitted, a jury selected ten who got to share their 60-second pitch at the congress. Via live voting, the audience selected three finalists who could give their full presentation. The winning presentations were on cultural bias, regression analysis using AI and data collection via WhatsApp in emerging countries. As a young researcher, it is quite an honour to get the chance to share your findings with such an audience.”

“There were no Belgian candidates this year, unfortunately, but I am also a board member of the Belgian Research Federation CUBE, and at the CUBExEsomar event that will take place on 24 October, several young researchers will share their take on the future of research and insights. Hopefully, this will lead to some interesting pitches by young Belgian research talent next year.”  

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Did you discover ideas that you would like to implement yourself?

“Absolutely. One of the YES award winners talked about cultural response bias, something we also struggle with. Certain cultures have difficulty sharing negative feedback and judge everything so positively that we barely detect differences between groups and brands in our analyses, while in reality, of course, there are. In one of our studies, ran in India, we corrected for this during the data analyses, but we are now inspired to tackle this issue by asking different questions. Questions about behaviour instead of attitudes, for example, or questions with neutral rather than numerical scales, so there is no longer a better or worse option. I had a couple of interesting discussions about the topic and will certainly put the new insights to the test.”

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AI was undoubtedly an important topic in Athens. Is it already reshaping the industry?

“AI was a hot topic indeed. Many AI developments and solutions were showcased. And several speakers discussed the potential, but also possible pitfalls of synthetic data, meaning data that has been artificially created as opposed to collected from humans. This could be used in analysis in the same way human data is used. Filling in missing data is nothing new; statisticians have been maximising samples via imputations for a long time. It might be as simple as filling in the occasional empty response with ‘don't know’ or mean scores based on the rest of the sample. Other times more complex models are used to predict those missing values, based on respondents' other answers, and what the rest of the sample says. Using AI, we can now do much more than fill in the occasional missing value.”

What is already possible with synthetic data today?

“As described, synthetic data might be used to complete missing answers, but you can also generate additional cases. If, for example, your study lacks young men from a specific region, you can generate more of them to boost your sample. You could even generate synthetic respondents; virtual participants that provide answers to a survey just like human participants would, and whose answers you can analyse as you normally would. It sounds futuristic, but companies are already experimenting with it, although there is still a lack of trust. Based on what we have seen and tested ourselves, we believe this distrust is justified and we would not recommend making business decisions based on synthetic data at this point.”

It doesn’t look like human respondents will be obsolete any time soon?

“The future will tell. The presented cases show that synthetic respondents can generate reliable results if closed behavioural questions are used. But virtual respondents can’t tell you how they feel, and they can’t answer open-ended questions well. We are curious to see if and how this will evolve.”

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What are some of your own experiences with using AI?

“At boobook, we have done several test on how AI would handle a segmentation study, for instance. When comparing the segments AI came up with the ones we determined, some overlapped but others didn’t. As long as results remain unreliable, real data, captured from real people, remains a must. But, of course, we keep track of the new developments and will continue running tests.”

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What would you like to put to the test in the short term?

“There is quite some enthusiasm about using synthetic cases to map hard-to-reach groups, such as B2B audiences. Synthetic boosters in under-sampled groups would increase the reliability of the study. We have our doubts because it seems unlikely that this data would indeed be reliable. How can it be, when your research pool is small to begin with? But the proof of the pudding is in the eating, so we plan to run a test and find out for ourselves if it could be useful.”

“What was also discussed at the congress, and I very much agree with, is that you should mainly use AI when a human being can’t add value. If using AI to script and translate questionnaires means resources are freed to generate better insights, we can only encourage it. But in terms of data collection and insight generation, we still need actual respondents and human researchers to bring brands closer to their consumers.”

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Which speaker left a lasting impression?

“It is not easy to choose just one, but I will not soon forget the closing keynote by Vivienne Ming, an incredibly intelligent woman who has travelled an unlikely path and achieved so much. She has founded several start-ups and solving seemingly unsolvable problems is her life's goal. She believes AI can be truly transformational and has developed several AI tools, but she is most passionate about maximising our human potential. To do so we need to create open cultures and safe spaces where people dare to experiment. Most of our initial ideas are wrong she claimed, so it is only through failing that we will stumble upon the great ones that can potentially change the world. It left me inspired and proud to be part of the boobook family, where we are all encouraged to share our ideas and get the chance to pursue them.”

“Especially now that there are so many new developments, companies must give their employees room to try new things. If you want to grow you need to accept that you will also fail sometimes. Sharing experiences and ideas is more important than ever, so I would leave you with a warm invitation to connect with us if you want to explore the possibilities of AI together!”

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Have you ever wondered how simply presenting or visualizing a price can make a consumer perceive a product as cheaper or more expensive, or of better or worse quality? In other words, it's not just the price itself, but also how it's visually presented.

Pricing and price visualisation play a crucial role in influencing consumer choices through the intricate web of psychology. Understanding psychological pricing can give you an edge in marketing and pricing strategy. It's about understanding the psychology of consumers to make your offerings irresistible, rather than just the numbers on a price tag.  
Understanding cognitive association will help you to take your product or brand from good to irresistible. As we continue our series on five scientifically supported principles, in this part 2, we’ll discuss cognitive association in pricing and how it can drive fascinating buying decisions.

What is cognitive association?

Cognitive association – in a business or marketing context - refers to the words and feelings that people associate with your brand(s) based on their experiences, e.g. what are spontaneous feelings or brand associations that bubble up when seeing your logo, hearing your company name or visiting your store. These associations can be positive or negative and are not chosen by you, but they are the result of your strategic choices and investments throughout the customer's journey.  

So, it is crucial to understand these associations to reach and attract potential buyers and shape how customers think and talk about your brand. For businesses, understanding these subtle undercurrents that shape brand and pricing perceptions is an essential tool that can determine the success or failure of a product.  

Pricing your products is a delicate art as well. Numbers have the potential to evoke feelings, shape beliefs, and steer decisions. Each price you display can trigger a sequence of thoughts, creating a perception even before a customer purchases or tests your product. In the realm of psychology, there is a strong belief that price is a marker of quality: 'You get what you pay for.'  
Smart businesses grasp this concept, using price not just as a numerical value, but as a symbol of value or prestige, often regardless of actual costs. Hence, setting your price correctly and aligning it with your brand perception is crucial.  
But how can one communicate a price that is as appealing as possible, making the product even more irresistible to buy and thereby boosting sales?

Below are some commonly used pricing communication techniques based on the cognitive association theory. They will make you look at price tags completely differently from now on, I promise.

• Research reveals that omitting decimal points in high prices creates a perception of lower costs. A price without a decimal point appears smaller, downplaying the numerical size and emphasizing the link between visual space and magnitude of the price.  
  

• Visual cues also play a significant role in shaping price perception. Font size for example subconsciously influences how consumers perceive price tags, with larger fonts implying higher costs and smaller fonts suggesting affordability.  

• Descriptive terms, stressing the aspect of being low (e.g. "low friction") can create an impression of lower prices, leveraging the association between text and pricing perception.

• Additionally, the presence of currency signs can evoke the discomfort of spending money, potentially deterring purchases.

• Enhancing the visual presentation of discounted prices creates a greater perceived value difference. Effectively highlighting price reductions communicates significant savings to consumers. Taking it a step further, we are also revamping the visualization of the 'for-price' to have an even bigger impact.

• Tailoring discount formats based on product price can enhance perceived value. For items priced under €100, using percentages may maximize the deal's appeal. On the other hand, using absolute values for higher-priced items might be more effective. This is because of our cognitive association. For example, people tend to associate 10% with a "good deal" more than €7, and they may perceive €35 as a "good deal" more than 10%.

And to conclude this list of revenue-maximizing visual communication techniques, here's another inspiring social experiment that was conducted a long time ago in an American Office environment.  

Office employees participated in an experiment involving payment for tea/coffee using an "honesty box" system. A list of suggested prices was displayed, along with a strategically placed poster above the price list. The poster, featuring either flowers or eyes looking directly at the observer, was a vital component of the experiment. The impact of visual cues on honesty box contributions was profound. Over ten weeks, the experiment revealed a significant contribution difference based on the visual cues. When the poster displayed eyes looking at the observer, contributions were nearly three times higher than when it displayed flowers. This suggests the powerful influence of visual cues on human behaviour. “You’re being watched…”

So, next time think about which visuals you can display alongside your products to encourage customers to contact you, make a purchase, or spend more.

Bottom line

How you present pricing in your creative content and messages, including percentage discounts, percentage ranges, and actual price reductions can help you optimise your pricing strategy.  
Price visualisation testing is a helpful tool to try out different hypotheses, as it will serve as a framework to find out how to most effectively portray and communicate price. By doing so, you can gain insights into how to best communicate discounts and understand what different price thresholds need to be communicated in what way.  

In conclusion, a strategic psychological pricing approach can finetune the small visual details of your price tag, responding to deep-rooted cognitive processes, and can modify price perceptions. However, the key lies in communicating the value proposition clearly and visually as appealing as possible to consumers. In the end, pricing is so much more than just numbers; it's a dialogue with your customers.  

If you're looking to take your business to the next level, you need to nail your pricing strategy. At boobook, we understand this and are committed to helping you navigate the complexities of pricing. Our approach combines robust consumer-based data analysis topped with insights from behavioural economics to create pricing strategies that align with your customers' decision-making processes. This drives profitability and business growth.  
In our upcoming article, we’ll talk about the substitution method (or intuitive brain stimulation), so stay tuned!

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Imagine walking into a store and seeing a product priced at €1.99 instead of €2.00. Does that one-cent difference really sway your decision? The answer lies in psychological pricing, where subtle tactics often shape consumer behaviours - without consumers being aware of it.

In the world of marketing and pricing strategy, understanding the principles of psychological pricing can give you a significant edge. It's not just about numbers on a price tag—it's about tapping into the complex psychology of consumers to make your offerings simply irresistible.  
According to Daniel Kahneman, a renowned psychologist in the field of behavioural economics who was influential in topics such as judgement and decision-making, we have two modes of thought: "System 1" is fast, instinctive and emotional; "System 2" is slower, more deliberative, and more logical. When it comes to purchasing, despite consumers' claims of rational decision-making (system 2), intuition or emotions (system 1) often drive their purchasing actions. In its complexity, the brain is sometimes not as astute as it perceives itself to be. This gives marketers an opportunity to employ a range of techniques to make their price appear as the most appealing choice for their customers.

To help you better understand psychological pricing, we’re launching a series on five scientifically supported principles. We will cover anchoring, cognitive association/substitution, intuitive brain stimulation, loss aversion/prospect theory, and cognitive biases/decoy techniques.  

The first technique in this fascinating and eye-opening series on psychological pricing is the anchoring principle, a concept deeply rooted in cognitive psychology.  
Our minds often rely on mental reference points when making decisions, which we call anchors or imprints. An anchor can be any aspect of the environment that has no direct relevance to a decision but still affects people's judgments. Anchoring refers to our tendency to rely heavily on the first piece of information we receive (the "anchor") when making decisions. In the context of pricing, this means that the initial price (or plain number) we see sets the tone for all subsequent evaluations.

Setting the stage for comparison

Money has different values for different people. The amount of money that may be significant to one person may not mean much to another person, depending on their financial status. This shows how value is subjective and relative. The anchoring effect influences the way people perceive price differences.  
This principle is frequently leveraged in sales scenarios, where 'before' and 'after' prices are displayed. Here, the higher 'before' price is the anchor, making the 'after' price seem more attractive.  

Let’s look at a few commonly used examples of the anchoring principle:

1. Influence the perception of pricing by reducing your price by 1

One common application of the anchoring principle in pricing strategy is seen in the perception of prices. For instance, €1,99 is often perceived as significantly lower than €2,00. This cognitive bias is rooted in scientific research and is a widely adopted technique in the retail industry. When consumers encounter a price, their brains subconsciously anchor on the first digit they see (typically before the comma), influencing their perception of the entire price. This initial digit acts as a reference point, leading to what is known as mental rounding to a more appealing and memorable, i.e. lower, number. Consequently, when comparing prices between products, this anchored price serves as a reference point that instantly influences consumer purchase decisions.

2. Suggest recurring pricing

Offering multiple payment options can further leverage the anchoring effect in pricing.  
By emphasising the recurring price, a lower figure can serve as an anchor against which consumers subconsciously compare the total amount offered by competitors. Even if consumers are aware that the sum of recurring payments does not equal the competitor's total amount, the anchoring effect remains a powerful driver of purchasing decisions.  

When offering promotions though, it's better to mention a one-time high monetary discount instead of a recurring monetary discount each month. This is because people tend to anchor on the higher number when it comes to saving money, rather than paying more.

3. Leverage comparative pricing

Research indicates that displaying higher-priced products alongside the main product can positively impact consumers' willingness to pay a higher price. By strategically using higher-priced products as anchors, consumers are nudged towards perceiving the main product as a more desirable or reasonable purchase. Test this yourself: do you often see more expensive products advertised alongside cheaper ones when shopping online?

4. Show prices next to large quantities

When presenting products, starting with the quantity before revealing the price can induce a positive anchoring effect. To enhance this effect, ensure that the quantity of products appears more significant, i.e. much higher, than the price, making it slightly challenging for consumers to calculate the price per unit. This strategy elicits a "good deal" feeling, enhancing the perceived value of the product.

5. Show consumer other (irrelevant) high numbers next to your price

The anchoring effect is further exemplified when a high number is displayed to consumers before revealing the product price. This initial number significantly shapes consumers' price perception, ultimately influencing their willingness to pay a higher price for the product. On social media, a popular advertising technique is to mention how many consumers have already purchased a product before you.

6. Separate shipping costs from total price on web shops and e-commerce

In web shops, setting lower product prices without including shipping costs consistently yields higher earnings. This strategy, particularly effective for lower-priced items due to the comparatively higher perceived shipping costs, is also commonly employed by second-hand online stores selling inexpensive products. By anchoring the selling price (or the initial bid) at a lower price point, sellers can capitalise on the psychological effect of associating low prices with positive feelings, encouraging increased bidding activity.

Understanding the psychology of pricing

The anchoring principle is a powerful technique in psychological pricing. When used correctly, it can influence consumer perception and drive purchasing decisions favourably for your product.  
However, the use of the anchoring principle should not be arbitrary. It requires careful consideration and knowledge of market dynamics, competitor pricing, your brand and product value, and consumer perception. Misuse could lead to credibility issues if consumers perceive the anchor price as unrealistic. Hence, consider psychological pricing as the ‘final adjustments’ after setting your base price according to value-based pricing principles.

As you begin your journey through psychological pricing, consider how anchoring influences your own purchase decisions. How can you leverage this principle to make your pricing strategies more compelling and irresistible to your target audience?

If you're looking to take your business to the next level, you need to nail your pricing strategy. At boobook, we understand this and are committed to helping you navigate the complexities of pricing. Our approach combines robust consumer-based data analysis topped with insights from behavioural economics to create pricing strategies that align with your customers' decision-making processes. This drives profitability and business growth. In our upcoming articles, we will explore other psychological pricing techniques that can transform your approach to pricing strategy, so stay tuned!

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